Terms and Conditions

Our Guarantee:
We work very hard and do not short cut or ignore any aspects of our manufacturing. All EarCandy brand products have a lifetime warranty to the original purchaser, our craftsmanship is top notch and all of our hardware is constantly checked, quality inspected and made in the USA

Payment Methods & Your security & safety on our site:
We accept MasterCard, VISA, Discover and American Express our through our Encrypted SSL (secure sockets Layer) and Hypertext Transfer Protocol Secure (HTTPS) This is a combination of the Hypertext Transfer Protocol (HTTP) with the Secure Socket Layer (SSL) /Transport Layer Security (TLS) protocol.

HTTPS Everywhere is a best practice security measure for websites that ensures the entire user experience is safe from online threats. The term simply refers to using HTTPS—the secure web protocol enabled by SSL/TLS—across our entire website instead of selective pages. Click on the lock icon in your browser window to see our SSL & HTTPS security certificate.

HTTPS provides authentication of the website’s identity, connection, and data integrity, and encrypts all information shared between the website and a user (including any cookies exchanged), protecting the data from unauthorized viewing, tampering, or misuse. Maintaining a secure connection across an entire browsing session is vital to ensuring users are safe from advanced spoofing, injection, and man-in-the-middle attacks.

Shipping and Delivery:
We ship all of our guitar and bass speaker cabinets with UPS or Fed-Ex, Insured. All Cab shipping prices are for the lower 48 United States only. Shipping to Hawaii, Puerto Rico & Alaska will require an additional payment before the cab can ship. We ship to APO and FPO address’s for US Military service members. We do ship over seas to Australia, France, Spain, Italy & The United Kingdom. In order to process a shipment to one of these locations, use the CONTACT US page and send us your full ship to address and we will E-Mail you back with a full shipping cost quote.

~ We do combine shipping when and where we can.
~ As a standard, we use UPS or Fed-Ex ground for anything over 12x12x12.
~ Lightweight, smaller packages ship with the USPS Priority, parcel post or 1st class mail.
~ Items under 13 oz. usually ship via First Class Mail.
~ Medium weight packages (between 13 oz. and 2 pounds) usually ship via Priority Mail.
~ Heavier packages (over 2 pounds) ship via UPS or Fed-Ex Ground.
~ Shipping anywhere outside of the lower 48 united states WILL incur a higher shipping charge.
~ You will be contacted in order to pay for the international shipping charge at the time of shipping.
~ We do not falsify values on customs forms so please do not ask.
~ If you order a product that has already been made, Cabs ready to ship, cables, harness’s or other accessories, we try to ship the same day if the order is placed by 12pm Central, Monday through Friday excluding holidays.

Express Delivery, APO / FPO:
~ We do not offer any over night delivery service for any of our items.
~ Yes, we ship to APO addresses, FPO addresses and mailboxes for US Military members.
~ Please note the shipping rates for PO Box destinations differ from standard shipping costs.
~ Yes, we do ship internationally on occasion.
~ International shipping is very expensive.
~ For shipments going by UPS Standard to Canada, high brokerage fees may apply.
~ We do not know what these fees will be; please contact UPS at 1-800 Pick UPS.
~ We are a GREEN company, & re use clean packing material to keep it out of the land fill.
~ What we can’t re-use for shipping, we recycle with Republic Services of Indiana.
~ We also offer free pickup for local and traveling / touring clients, at our discretion.
~ Due to our manufacturing schedule (which must come first) there are certain days of the week and weeks of the year where we simply do not have time for shop visitors, so please check with us first.

Returns:
All items in our catalog are handmade to order and there are no refunds or returns allowed unless an item is found to be defective. All of our items are carefully hand made in our facility, photographed, inspected and tested before being shipped. For warranty issues, please use the CONTACT US form.

Warranty Disclaimer:
Our lifetime warranty represents our commitment and confidence in our product as well as our appreciation for our clients that use them. EarCandy explicitly voids that warranty if anything on or in the cabs are tampered with. If there is ever a need to send one of our products in for warranty work, you, the sender is responsible for shipping to and from our location. We will use the same packaging to send an item back to you, that you used to send it to us. Read the official warranty HERE

Shipping & Returns policy:
~ We use Standard UPS or Fed-Ex Ground for our cabs and larger items.
~ We use USPS Priority, Parcel select and 1st class mail for small items.
~ Completed, ready to ship items Ship within 1-2 business days.
~ Cab orders (depending on complexity & speaker availability) can take up to 90 days.
~ Custom Orders are non cancel-able and non refundable
~ Order detail / specification changes will set back the wait time to accommodate order changes

Wait Time:
***A quick note about our cab build wait time***.
We are a thorough shop that insists on taking time to build something that will never need to be replaced. With up to 70 builds going at any given time, we start things in batches and then focus and concentrate on single builds to perfection. With our NEW FACILITY and several new machines, our wait time is drastically being reduced. Different cab models have different wait times. We build the highest quality cabs money can buy and we do not cut corners. We do not take build quality lightly and are honored when folks use our gear. Please message us with any questions or to see if what you are looking for would be in our ready to ship now stock. Cabinet order completion and shipping, depending on complexity generally take 14-21 business days, which exclude Saturday, Sunday and all Civil and Federal holidays.

Custom Dimensions:
At this time, we do not make cabs in custom dimensions. We strictly abide by our design models and dimensions only.

Pricing:
We believe we provide competitive and fair pricing while maintaining the quality and integrity of American made high end Guitar and Bass Audio products. All prices listed are in U.S. dollars.

Corrections and Changes:
We may make changes to the pricing, features, functionality or content of the Site at any time without notice. We do not represent or warrant that the Site will be error-free, or that defects will be corrected. We reserve the right in our sole discretion to edit or delete any documents, information, prices or other content appearing on the Site. Please understand that we reserve the right to cancel any order for any reason at any time.

THANK YOU!

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EarCandy's Shipping methods and policy The EarCandy™ Lifetime Warranty Policy and Guidelines EarCandy Tech Support EarCandy BRAND ITEMS ARE MADE IN THE USA

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