Privacy and Security


We know that privacy is especially important to you. We make it our goal to make certain that all your information is extremely well protected and not accessible to any outside parties or groups. Our entire site is SSL and Https:// secured and certified. When you proceed to check out, all that information is handled through a secure SSL socket in our cart system via Authorize.net & Stripe

If you have any questions about this Privacy Policy, please feel free to Contact us.
To provide our full range of services, we may collect the following types of information:

Information submitted by you:
When you check out through our cart system, we ask you for personal information (such as your name, address, phone number and E-mail). When ordering our products, we appreciate the use of our cart system. This ensures that your information will be well protected and will never be accessed by any outside entities.

Log information:
When you access EarCandy.com our servers automatically record information that your browser sends whenever you visit a website including information such as your web request, Internet Protocol address, browser type, browser language, and the date and time of your request. This is information which is sent any time you visit any website.

User communications:
When you send email or other communications to EarCandy.Com, we may retain those communications to process your inquiries, respond to your requests and improve our services.

Use of Information examples:
We need your address to deliver your items. We need your email to send you tracking information and if our builder has any “build specific” questions, he can either email or call you. We need your phone number for the same reason previously stated and for your shipping label, in-case the UPS man cannot find your location. If you receive an email or phone call from someone soliciting anything under our company name “EarCandy” it is fraudulent as we do not create solicitation emails or make solicitation phone calls. We do not sell, lease, share or discuss / disclose any of your contact information to anyone for any reason without your consent, with the exception to Pay-Pal, UPS or USPS.

EarCandy.Com only processes personal information for the purposes described in this Privacy Policy. In addition to the above, such purposes include:

~ Providing our services to users, including the collection and processing of orders for UPS & USPS
~ Ensuring the technical functioning of our site and services.

Information security:
We employ extensive security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These measures include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to our facility.

When our site collects information submitted directly from you, we follow strict industry industry standards to protect the personal Information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Web site, you can contact us through our CONTACT US page.

We restrict access of your personal information to everyone, we do not have contractors or agents who need to know that information to operate, develop or improve our services. We build all our cabinets right here in our facility. If any second- or third-party individuals contact you in regard to an issue about your order with EarCandy.Com it is fraudulent, and should be ignored at the very least, and reported to the police if fraud or deception is observed. We would appreciate it if you would also let us know.

Cookies:
EarCandy.com stores cookies on your machine to allow you to store products, and to allow us to gather basic information on how users browse our site. These measures are only employed to make improvements. These tracking cookies cannot be used to identify you.

Data integrity:
EarCandy.Com processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable service-specific privacy notice. We review our data collection, storage, and processing practices to ensure that we only collect, store, and process the personal information needed to provide or improve our services. This information includes and is limited to, your name, E-mail, address, and phone number. We rely on Authorize.net and Stripe to apply strict security measures to ensure that the personal financial information they process is accurate, complete, and current.

Collection and Use of Personal Information:

To facilitate the operation of our site and manage your account, we collect Personal Information from you. For trial and paying customers this information may include, your name, email address, your zip code, your address, and phone number.

We use this information to:
~ Fulfill your order
~ Send you an order confirmation
~ Assess the needs of your suitable products
~ Respond to customer service requests
~ Respond to your questions and concerns
~ Improve our Web site and client service efforts

Electronic and Web Browsing Information We Gather:
As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, browser settings, navigation through our site, referring/exit pages, and operating system. This information does not include Personal Information.

Information Sharing:
We will share your Personal Information with third parties only in the ways that are described in this privacy statement. We do not sell your Personal Information to third parties. We may provide your Personal Information to companies that provide services to help us with our business activities such as credit/debit card processing, shipping your order or offering customer service. These companies are authorized to use your Personal Information only as necessary to provide these services to us.

We may also disclose your Personal Information as required by law such as to comply with a subpoena or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

To protect against fraud and misuse of our Website and Services, we actively analyze purchases, attempted purchases and use of the Website and Services to help us identify and block individuals suspected of misuse and/or fraudulent activity. We may share data (including, but not limited to, suspect payment information, email addresses, IP addresses, etc.) with our payment processors, and law enforcement, to reduce fraud. You consent to the provision of this information (including keyword search data) for such investigative purposes.

Third Party E-Commerce Solutions Provider:
Our shopping cart interacts with Authorize.net & Stripe, these are very commonly used processors that employ SSL and Https:// encrypted information processing regulations. They host and collect your billing information for the purpose of processing your order. We do not store or have access to credit card or debit card numbers on our servers or systems.

Links to Other Web Sites:
Our Site may include links to other Web sites whose privacy practices may differ from those of EarCandy. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policies of any Web site you visit.

Notification of Privacy Statement Changes:
We may update this privacy statement to reflect changes to our privacy practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Thank you!