To our clients!
We appreciate and value your overwhelming support over the past almost 2 decades.
My Name is Vivian Arwood, I have been honored with taking the position and responsibility of being EarCandy.Com’s operations manager as well as our client Services Manager.
A little about myself, I have over 3 decades in manufacturing production, time management, conflict resolution and I have performed critical oversight functions for manufacturing companies here in the Midwest for decades. I will be monitoring operations throughout the company and will implement ways to increase productivity while decreasing wait times without decreasing quality.
I am in direct contact with our lead builder and staff daily. The owner has agreed to relinquishing the many duties that simply took so much time out of his day, he could not get things built in a timely fashion. I will be working with the staff to create policies and improve workflow that will minimize wait times and points of friction.
Our staff is working diligently to process and ship orders as quickly as possible. Most standard parts orders ship within 24-48 hours of receiving the order. I have implemented a 12 step “Order Update” notification process that is automated through the website.
Lead Time on cabinet builds
Our “Ready to ship now” cabinets ship within a few business days. We have a reduced staff and we appreciate your patience! Customized cabinets will ship within 6 weeks or less depending on cabinet size and the complexity of customization.
Depending on the amount of orders in our system, it can take up to two days to process a standard parts order. Orders placed before 12pm CST will typically go out the same or next day. It also depends on the time of day the order is placed. All of this also depends on the type of items on order. Some of our vendors had to close for several weeks and are also getting caught up on inventory. Some speaker availability is not as plentiful as it was before the Shutdown orders put forth by local and state governments. Clients making larger orders should inquire about lead time, just to be sure before ordering if time is critical.
So, what are we doing?
Safety is our #1 priority; we have taken extra precautions to provide a clean and safe environment for our staff and everything that we ship to our clients.
No one is allowed in our manufacturing facility except for our staff and owners. We practice social distancing which does slow down certain aspects in the manufacturing process. In early March, Tim acquired a heat shrinking machine with medical grade PVC heat shrinking material. All our orders are hand made under tight, sanitary conditions. It is policy to wash hands before, during and after items have been manufactured. Neoprene gloves are worn during the process of hermetically sealing every single order, no matter how large or small.
We all must be especially careful due to Tim being a Type 2 diabetic with a thyroid discrepancy that makes him much more susceptible to getting extremely ill if he were to be exposed to Covid. Thankfully, no one in our organization has had Covid and we intend to keep it that Way.
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